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At OAF Tactical customer service and product quality are amongst our highest concern.
We want you to be 100% happy with the products you buy from us, so we are happy to provide a store credit any products for any reason as long as they are unopened, in original packaging, and in saleable condition.
NOTE: For clearance, demo, or pre-owned products all sales are final and no returns or exchanges will be accepted unless the item is damaged or faulty.
For Change of Mind Returns we ask :
- That you return the products within 30 days of purchase.
- If the returned item was what you ordered and is not damaged or faulty but you’ve since changed your mind then we ask that you pay for returning the item to us. Please note that you must lodge a Return online or your return may not be accepted.
- If you would like to receive an alternate product, please note that standard shipping charges will apply.
Once the item is received in original, unopened packaging and in a saleable condition a refund for the value of the returned item only, will be processed within 5 business days.
Please Note :
- Store credit will be processed for the purchase amount of the product only, not including shipping costs.
- Refunds will only be processed back into the original method of payment and are not transferrable for cash.
- We recommend that you return items using a service with a tracking number as you are responsible for the item being received back into our warehouse.
- Unauthorised returns or returns of damaged, opened products or otherwise products in an unsellable condition will not be accepted and will be returned to sender at the sender’s cost.
To request a return please complete the form below